In episode 108 of our weekly Hump Day Hangouts, one participant asked how to get Google to reinstate an Adwords account that has been suspended.
The exact question was:
Hey guys… I recently purchased Local Kingpin and went through all the training… A really good strategy and see a lot of potential in it. So I set up my Adwords account and started running campaigns. I made back my investment in your training literally overnight and then some! But things went south from there….About a week into the campaign I re-allocated my campaigns from my initial account into another new account (mainly for branding purposes). For a few days after that, I had both accounts running different ads at the same time (and targeting different keywords). For billing, I had 2 different cards paying for the adspend (1 debt & 1 credit card) but the billing info was the same.
Anyways, they suspended all my accounts due to “suspicious behavior in the payment activity of this or your other AdWords accounts.” I think on 1 of the accounts, I tried to manually pay the balance off even though billing was set to automatic (a google supervisor mentioned this a potential factor). When I sent an appeal to them, they responded with a vague and unhelpful email saying “We’ve confirmed that your account is in violation of our AdWords policies. Since this decision is final, the account will not be reinstated. Please avoid creating additional AdWords accounts, as they will be subjected to the same suspension.”
And now my billing information is flagging automatic suspensions so I guess I can’t use my address anymore. Although I am strongly considering advertising with Bing now for more reasons than one, I would still like to have the option to advertise with Google and so… I’m in need of some help. What would be your recommendation about how to approach this so I can get back up and running and not have to worry about this BS?