In the 312th episode of Semantic Mastery's weekly Hump Day Hangouts, one participant asked how to deliver stagnant results to a client.
The exact question was:
Hey guys more of a communication question here, how do you deliver worse-than-expected, or even stagnant, results to a client? What I mean is, what do you do when something isn't going your way during your service for the client, and they ask for an explanation? Do you just present the facts and leave it at that, or talk about assuaging their concerns?