In episode 150 of our weekly Hump Day Hangouts, one participant asked how one should handle client calls sold to a local business from a branded lead gen site.
The exact question was:
Hey guys, hope everyone is doin good.
I have a lawn/landscape lead gen site that is branded and is getting calls that I would like to sell to a local business. The problem is how does the company answer the phone when the customer is expecting my branded business to be answering the call? Also what happens when a different companies truck shows up at the customers house or when the customer gets the bill and it’s from a different company.
I have local kingpin but havent gone through it fully yet so not sure if it has specific examples and specific strategies to handle this situation.
Thanks so much!!